Call I-CUBE Toll Free at (888) 774-2823 to purchase any items, discuss
an application requirement, or
receive additional product information. You may also fill out
our information request form by clicking "Information Request" on the
navigation bar to the left.
Contact Information
Sales and customer
support
Toll Free: (888) 774-2823
Local: (443) 572-0660
Fax:
(443) 572-0666
E-mail:
sales@i-cubeinc.com
Hours of Operation
Office Hours - Monday thru Friday 8:30 a.m. - 5 p.m. EST
Mailing Address
I-CUBE Inc.
1916 Crain Highway South, Suite 2
Glen Burnie, MD 21061
USA Tel. 443-572-0660
Fax. 443-572-0666
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Order information
Placing orders on line
Most on line orders will use credit card as the method of payment,
however we will accept Purchase Orders from Government Agencies,
Universities, previous customers, and many Corporate customers.
Simply choose e-mail as the payment method on the Customer Detail
page when checking out and include the PO number. Of course,
you may also use pricing as you find it on the site and consider it
as a quote, including it on your purchase order form which you can
FAX or e-mail to us. WE VALUE YOUR PRIVACY AND SECURITY -
ALL CONTACT AND CREDIT CARD INFORMATION IS ENTERED ON A SECURE
128-BIT ENCRYPTED SSL SERVER. YOUR INFORMATION IS NOT
DISCLOSED TO ANY ENTITY FOR ANY REASON, AND CREDIT CARD INFORMATION
IS DELETED AFTER TWO DAYS.
Generic e-mail addresses
Orders linked to generic e-mail addresses (Hotmail, gmail, MSN, etc)
will not be accepted without confirmation of authenticity - if you
have Corporate, University, or Government related e-mail address
please use that for correspondence.
Product Delivery and Lead Times
Our goal is
to deliver ordered products as quickly as possible - lead times for
our products vary widely. Frame grabbers and software can
typically ship within a week if not immediately, camera product lead
times can vary from one to four weeks. We will notify you as
quickly as we can after receipt of order with an expected ship date.
If you need the information more quickly, or prior to the placement
of an order, please contact us by phone. IF ORDERING BY CREDIT
CARD PLEASE BE ADVISED THAT YOU WILL NOT BE CHARGED UNTIL THE ORDER
SHIPS.
Canceling an Order
In the event that
you need to cancel an order placed online, please call I-CUBE Customer
Service using the numbers listed under "Contact Information."
Damaged or Lost Items
If you receive
cartons that are visibly damaged, please note the damage on the
carrier's freight bill or receipt. Be sure to obtain a copy. Once
received, keep the original carton, all packing materials and parts
intact. Please contact our Customer Service Department
using the numbers listed under "Contact Information" within 10 calendar days after receiving a damaged shipment,
or as soon as you determine that a shipment is lost.
International Orders
We accept orders for delivery to addresses within the United States
and its territories, or to APO/FPO addresses. We also accept
orders from customers in many countries outside the United States -
if you would like to inquire about shipments to a specific country,
please contact us by e-mail at sales@i-cubeinc.com.
Shipping charges generated by processing on-line orders DO NOT apply
to international orders. Customer is responsible for all
customs charges, taxes, duties, and fees.
Pricing
All Prices Subject to Change Without Prior Notice
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Return
policy
Unless specifically defined as an evaluation order with right of
return, all orders are assumed to be final. Any returns must be
handled through I-CUBE Customer Service using the numbers listed under
"Contact Information" or by e-mail to sales@i-cubeinc.com. No returns will be accepted without an issued RMA. Returns may be subject to a restock fee.
Late payments
Except to the extent prohibited by law, we will assess a late charge
if you do not pay on time. You must pay these late charges when we
bill you for them. The late charge will be the lesser of 1.5% of the
unpaid amount each month or the maximum rate that is permitted by
law. We may use a third party to collect past due amounts. You must
pay for all reasonable costs we incur to collect any past due
amounts. These costs may include reasonable attorneys' fees and
other legal fees and costs.
Privacy Policy
We're Concerned About Privacy
As a general policy, no
personal information is automatically collected from visitors to our
site. However, certain non-personal information about visitors is
recorded by the standard operation of I-CUBE Internet servers.
We do not engage in the practice of selling our customer lists or
customer information to third parties.
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Shipping
Standard shipping terms are FOB Shipping Point, freight prepaid and
added; we will gladly bill freight to your shipper account if
provided. If FOB Destination or freight included pricing is
required, please e-mail
sales@i-cubeinc.com and a quotation will be provided.
Only select items are currently available for Next Day Air Delivery.
If expedited shipment is desired, request this in the text field
provided on the order page. You will be notified as to stock
status or drop ship capability as quickly as possible, and offered
various methods of expedited delivery.
Next Day Air and Second Day
Air shipment items must be ordered prior to 2 p.m. (Eastern Time)
Monday – Friday, pending payment authorization.
Most items listed on the
I-CUBE web site will ship within a week after receipt of order,
however some items may have extended lead times. To find out the exact
lead-time for a particular product, contact us using the numbers
listed under "Contact Information" or
email
sales@i-cubeinc.com.
Orders placed on weekends
and holidays will be shipped the following week pending payment
authorization.
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Product Warranties
Some products sold
by I-CUBE come with a limited warranty or software license provided by
a third-party manufacturer or vendor. All merchandise which does not
include a warranty and/or software license by the manufacturer,
vendor, is sold AS IS, without warranty. I-CUBE makes no other
warranties of any kind, express or implied, including any warranty of
merchantability or fitness for a particular purpose with regard to the
merchandise, unless so indicated in writing. Products which have been subject to misuse (including
static discharge), neglect, accident or modification, or which have
been soldered or altered during assembly and are not capable of being
tested are excluded from any warranty by I-CUBE. I-CUBE shall have no
liability to customer or any other person or entity with respect to
any liability, loss or damage arising out of or connected with the
merchandise including, but limited to, any claim for incidental or
consequential damages, regardless of any warranty included with the
merchandise. Please refer to the manufacturer's or vendor's warranty
included with the merchandise to determine the remedies available in
the event of a defect in materials or workmanship. The products we
sell are not authorized for use as critical components in human
implantable devices, or life support devices or systems. A critical
component is any component of a human implantable device, a life
support device or system, whose failure to perform can be reasonably
expected to cause the failure of the implant, life support device or
system, or to affect its safety or effectiveness.
Some states do not allow
exclusion of or limitations on implied warranties, such as warranties
of merchantability or fitness for a particular purpose or the
exclusion of incidental or consequential damages, so the above
limitations or exclusions may not apply to you. In addition, you may
have other rights which vary from state to state.
Special Note:
I-CUBE cannot be
liable for pictorial or typographical inaccuracies. All product
specifications which include dimensions, are subject to change without
notice. Prices shown are cash prices in U.S. dollars and are subject
to change without notice. Shipping and Handling fees also are subject
to change without notice. We reserve the right to limit quantities.
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Website Disclaimer
All information
provided on this website is subject to change without notice. I-CUBE
has made every effort to make this website helpful and accurate.
However, due to the open nature of this website, and the potential for
errors in the storage and transmission of digital information, I-CUBE
does not warrant the accuracy of information obtained from this
website. All materials posted on this site are "as is" and
without warranties express or implied. I-CUBE disclaims all warranties
including the implied warranty of merchantability and fitness for a
particular purpose. I-CUBE does not warrant that functions contained
on this site will be uninterrupted or error-free, that defects will be
corrected, or that this site or the servers are free of viruses or
other harmful components. I-CUBE does not warrant or represent the use
of the materials on this site in terms of their correctness, accuracy,
reliability, or otherwise.
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Trademarks
This website
contains many I-CUBE and third-party trademarks and service marks. All
marks are the property of their respective companies. All rights in
the intellectual property contained in this website including
copyright, trademarks, trade secret and patent rights are reserved.
Access to this website does not constitute a right to copy or use any
of the intellectual property of I-CUBE or its suppliers. Statutory
notice contained herein represents trademark status in the United
States.
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